Provider Hub
The Provider Hub is the online system to manage existing licenses and apply for new licenses. The Provider Hub is available to providers 24/7 and is accessible on mobile devices, tablets, and computers. The Provider Hub supports English, Somali, Spanish, and Hmong languages.
New License Holders: An organization that does not currently operate a licensed center will create a new License Holder account in the Provider Hub in order to submit an application for a program to become licensed. For more information, visit the Provider Hub: Getting started webpage.
The Applying for a Child Care Center License webpage has additional information about completing an application under the section Phases of the application process for child care center licensure.
Resources:
- Provider Hub: Create a New Provider Hub Account
- Licensed Providers: How to Complete Phase 1 of an Application
- Licensed Providers: How to Complete Phase 2 of an Application (login required)
- Licensed Providers: How to Complete Phase 3 of an Application (login required)
Existing License Holders: Current license holders have a License Holder account which the Authorized Agent manages and should not create a new account. Authorized Agents assign access levels to other users for the licenses they manage under their License Holder account. People associated with a program that need access to the Provider Hub should not create their own accounts; they must be added by the Authorized Agent.
If you are an existing license holder and need assistance accessing the Hub, call our Product Experience Support Team at (651) 431-6075.
Resource:
If you already have access to the Provider Hub, you can find a support article on How to Add New Hub Users. The support article contains additional information including roles of users for Great Start Applications and Enrollment/Attendance features of the Provider Hub.
Resource:
Support articles, sometimes called knowledge articles or help articles, are resources to assist with completing tasks in the Provider Hub. Support articles are only available within the Provider Hub, therefore only available to those who have an account. To access these resources, navigate to the Help & Resources tab on the Provider Hub homepage and search for a topic. Support articles can also be searched by navigating to Product Support on the bottom toolbar.
To view and print a license certificate in the Provider Hub, see the support article Licensed Providers: Printing a License Certificate.
Resource:
- Licensed Providers: Printing a License Certificate (login required)
Changes can be made at two levels within the Provider Hub: the Account/License Holder level and the Program/License level. If you already have access to the Provider Hub, you can find a support article on What is a Change Request. The support article gives additional details on Account/License Holder changes and Program/License-level changes.
Note: It is recommended, at this time, that license holders contact their licensor prior to requesting a change to discuss how to complete the change request in the Provider Hub.
Resource:
- Licensed Providers: What Is a Change Request? (login required)
Changes at the Account/License Holder level
Examples of Account/License Holder level changes include:
- License Holder Address Change
- License Holder Name Change
- Change Authorized Agent, and
- Update Controlling Individuals
Resource:
- Licensed Providers: How to Change the Authorized Agent (login required)
Changes at the Program/License level
Examples of Program/License-level changes include:
- Program Details (program name, phone or email)
- Increase Location Capacity
- Change Age Categories Served, and Room Usage
Some change requests will result in automatic approval, such as updating a phone number. Other change requests will require licensor approval and additional time.
The information the provider is required to submit will depend on the type of change requested. Some changes will require the provider to submit documentation, such as policy updates. Some change requests may require inspections to be conducted by other agencies, such as a fire inspection. Licensors are notified when change requests are submitted and will communicate with providers.
Resources:
- Licensed Providers: List of License Change Requests (login required)
- Licensed Providers: How to Request a Program-Level Change (login required)
Changes to the Authorized Agent need to be requested at the Account/License Holder level by the current Authorized Agent. If you already have access to the Provider Hub, you can find a support article on How to Change the Authorized Agent.
Changes to the Authorized Agent will not be approved until a NetStudy 2.0 background study clearance is received.
If an Authorized Agent is no longer with the program and a change to the Authorized Agent is needed, please work directly with your licensor. In the unique circumstance that the Authorized Agent is also the background study Sensitive Information Person and is no longer with the program, additional steps will need to be taken to initiate a background study before a change can be made. It is critical that providers work with their licensor to avoid program interruption.
Resource:
- Licensed Providers: How to Change the Authorized Agent (login required)
Only the Authorized Agent can request changes to the Authorized Agent information in the Provider Hub. Updating the Authorized Agent information is done at the Account/License Holder level. If you have access to the Provider Hub, you can find a support article on How to Update the Authorized Agent’s Information.
Resource:
- Licensed Providers: How to Update the Authorized Agent's Information (login required)
Variances
Due to the complete rebuild of the personnel area in the Provider Hub, Licensing is not requiring that personnel information be entered into the Provider Hub, with the exception of variances. All personnel variances are submitted on the Personnel tab and require providers to go through the process of entering the personnel record, including experience and education, before a variance can be requested. If the staff person does not meet the education or experience requirements for the selected role, you select to either Submit a Variance request or Update the Role.
Note: If you already have access to the Provider Hub, you can find a support article on Add or Update Personnel and Request any Personnel-Related Variances. Additional information on Staff Qualification Variances can be found in the Variances section at the bottom of this page.
Other Personnel Information
Until the rebuild of the personnel area is completed, when licensors send a notice of reinspection email, licensors will ask providers to submit personnel documentation via email including a Summary of Personnel Information and Personnel Information Forms.
Note: The Great Start Compensation Support Application does require licensed centers to enter the first and last name of staff members. Submitting personnel is not required. After entering just the first and last name, the status of the staff members will show as “Action Required”; however, no additional action is required. If you already have access to the Provider Hub, support articles can be found on the Great Start Compensation Support Application.
Resources:
- Licensed Providers: Add or Update Personnel/Request Personnel-Related Variances (login required)
- Provider Hub: Great Start Compensation Support Application / Adding Personnel to a Licensed Child Care Center (only used for staff who do not require variances, and who are being added to the Hub solely for the Great Start application)
Notices of Action are official notifications to providers. In a Notice of Action, documents are issued to the provider, such as a correction order, order of conditional license, or fine. If you have access to the Provider Hub, you can find support articles on responding to and asking for reconsideration of a Notice of Action.
Providers receive a bell notification and an email notification when there is a Notice of Action.
Follow the instructions on the document for reconsideration and response requirements, including timelines. A response to the order or a reconsideration request needs to be drafted outside of the Provider Hub. If you already have access to the Provider Hub, you can find support articles on how to Respond to a Notice of Action including Correction Orders, How to Request Appeal/Reconsideration of a Notice of Action, and Pay a Fine or Fee.
Resources:
- Provider Hub: How to Respond to a Notice of Action Including Correction Orders (login required)
- Provider Hub: How to Request Appeal/Reconsideration of a Notice of Action (login required)
- Licensed Providers: How to Pay a Fine or Fee (login required)
Note: Fix-it tickets and Review Report-No Violation documents are not Notices of Action.
- Fix-it tickets are not Notices of Action. They are issued for certain violations identified by the Commissioner that do not imminently endanger the health, safety, or rights of children (See Minnesota Statutes, section 245A.065). Fix-it tickets are issued to providers outside of the Provider Hub.
- Review Report-No Violation is a document that communicates that a licensing review took place and no violations were found. No response is required from the provider for these. Because no response is required, these are not Notices of Action. These documents can be found in the Documents tab in the Provider Hub (Navigate to the Business License. Click on the Documents tab). Note: If a Fix-it Ticket is issued, a Review Report-No Violations will not be issued.